Frequently Asked Questions

Can't find your answer? Call our Support Hotline on 0424 164 955

 

I can't view your resources

Just click on this link and follow the instructions outlined for your particular setup:
http://www.teachthis.com.au/download 

 

For further assistance please view our Instructional Video on how to download and print a resource.

 

I have forgotten my username and password.

When you have forgotten your username or password you can use our password retrieval tool.

Enter your email address to receive an email allowing you to reset your password.
 

If you do not receive the email within 5-10 mins, it is likely that the email has been blocked by your email provider. Please check the Junk mail folder and Spam folder.

 

To avoid this problem, add our email addresses to your safe list. The email addresses to add are:

[email protected]

[email protected]

 

Do you have homework sheets for the whole year?

We do provide homework sheets for teachers to use on every week of the school year. Unfortunately it is not possible to access the homework contracts that we previously listed. Homework sheets are available for approximately 4 weeks at a time, so it is important that you download them when available.

New homework sheets are added on a weekly basis throughout each school term.

Access to Australian Curriculum linked homework that is available in Term Booklets with Answer Sheets for individual grades 1-6 at a cost of $15/grade, is available for our Primary Plus membership. Primary members can upgrade from their Account Home page, or our Homework section.

How do I get a receipt to claim the cost of membership for taxation purposes?

In order to download and print your receipt, you need to log in and click on the 'Account Home' link in the top right hand corner.

When you see a link named 'Purchase History', you will be taken to all your previous receipts of payment.

You will be presented with a page containing all previous receipts. From here you can click on each receipt to download and print.

How often do you add new material to the website?

New content is constantly being added to Teach This, with thousands of new pages added each school year. We encourage our members to contact us with any specific requests for new content or classroom challenges in which they require assistance developing resources.

I have just signed up and have realised that I included the wrong email address.

This problem is easily fixed.

  1. Sign In to your account  
  2. Go to your 'Account Home' page using the 'Account Home' link. 
  3. You will see an option titled "Edit Details".

Via this link, you can change your email address and many other personal details.

Is there any other way of downloading resources without using Adobe Reader?

All resources on the Teach This website are created using Adobe Professional with a security certificate embedded within.

We have worked extremely hard to ensure there is no possibility of downloading corrupted or virus infected files from the Teach This website.

I want to be a member but do not have a credit card. Do you accept alternative payment methods?

When you register, there is an option for payment using PayPal, Direct Debit Cheque or Money Order.

I have a MAC computer and whenever I open a page on the site, it comes up blank or black.

Just click on this link and follow the instructions outlined for your particular setup:
http://www.teachthis.com.au/download 

How do I check my version of Adobe Reader?

How to check that you have the right/compatible version of Adobe Reader:

1. Open Adobe Reader.
2. On the menu bar, click on 'Help'
3. Scroll down and click on 'About Adobe Reader ...'
4. A box will open and you will be able to read the version number.
5. This should be 'Version XI or 11' Click on the box to close.

The latest viewer - version XI can be downloaded from here: http://get.adobe.com/reader

1. Save to desktop
2. Close all open programs and web browsers
3. Install Adobe Reader (You may need to restart your PC after installing the Adobe Reader program).

Important: Make sure that before you install the reader that you have closed your web browser and all open programs. If you require further assistance please view our Instructional Video How to download and print a resource

How do I subscribe to the Teach This Website?

To subscribe to the Teach This website, you need to go to this page:

https://www.teachthis.com.au/subscribe and follow the steps.

 

If you need further assistance, feel free to contact our customer support team at [email protected]. We'd love to speak with you.

I have the latest version of Adobe Reader for Windows, but the screen is grey and says 'Done'.

Just click on this link and follow the instructions outlined for your particular setup:
http://www.teachthis.com.au/download 

I am unable to download a number of resources as I receive the error message "Acrobat cannot decrypt this document."

Download Adobe Reader, which can be downloaded from here: http://www.adobe.com/products/acrobat/readstep2.html

1. Save to desktop

2. Close all open programs and web browsers

3. Install AdobeReader (You may need to restart your PC after installing the Adobe Reader program).

I am using Apple Safari and I am getting a blank PDF sign.

Note: Older versions Safari are not compatible with Adobe Reader

Link: http://support.apple.com/downloads/#internet

Look for Safari 5.1.7 or later

Click on Download.

 

Or Use Chrome http://www.google.com/chrome?platform=mac

 

All new files will only be opened with Adobe Reader version XI (11) or above

How to check that you have the right/compatible version of Adobe Reader:

 

1. Open Adobe Reader.

2. On the menu bar, click on 'Help'

3. A box will open and you will be able to read the version number.

4. This should be 'Adobe Reader Version XI' 

 

The latest viewer - version XI (11) can be downloaded from here:

http://get.adobe.com/reader

 

For Windows

 Users click Here: http://www.google.com/chrome/index.html 

Open a new tab, type about:plugins in the address bar

Then look for one named Adobe Reader 11  Then click Enable

Then look for Chrome PDF Viewer Click Disable

For a visual display of what to do, click on the following link: http://www.teachthis.com.au/old/Chrome.jpg

This should fix the issue you are having.

chrome://downloads/

Worksheet Login for members

What different homework options do you have available?

Primary Plus Memberships (Primary Plus) receive homework for two year levels of their choice (Years 1-6) along with the answer sheets.

Primary Plus homework is linked to the Australian Curriculum.

For those members who have chosen the Primary Membership, we have provided an option for Lower, Middle and Upper Primary homework. Lower is most suitable for Foundation Year. If you would like to upgrade to receive the homework by year level, simply log in to Teach This and visit the Homework menu or your Account Home page. On each page you will see a link to upgrade to Primary Plus.

How do I select my homework year levels if I am already a Primary Plus member?

Login to your account.

http://www.teachthis.com.au/account

 

Then click on this link: Change Primary Plus Homework Year Levels

 

You will be presented with a screen for you to select two grades.

Make the necessary changes.

Click on the Submit button.

 

To purchase additional grade levels: https://www.teachthis.com.au/subscribe/purchase-grades-levels

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